Our WARRANTY PLUS PROGRAM has been replaced by a Loyalty Service discount. To find out more about our Loyalty Service discount, please call us today.
All existing Warranty Plus Program customers, who signed up for doors installed before May 2017, can continue to access their Warranty Plus Program benefits which provide:
- Installation warranty – 5 years
- New Door warranty – earlier of 5 years or 10,000 cycles. Covers labour and replacement parts such as hinges, cables, springs, wheels, brackets, weatherseals, locks. (Excludes door surface and colour)
- New Motor warranty – earlier of 5 years or 10,000 cycles. Covers labour and replacement parts such as control boards, gears, chain indexes/torpedos, shuttle assemblies, chains, belts, railing. (Excludes remote control handsets, batteries, globes and fuses)
- Disclaimer: Should there be any third party or environmental damage to the door, (including but not limited to impact, storm, obstruction, vandalism, fusion or corrosion) which are beyond our control, repairs will not be included in the annual service fee and/or covered under this warranty plus program and thus will be quoted for as necessary.