FREQUENTLY ASKED QUESTIONS
Factories and Showroom address:
"Unit 2 & 3 / 30 ENTERPRISE ST, KUNDA PARK"
What are your open and close times?
8am to 5pm (with phone lines open from 7.30am to 5pm)
What methods of payments are acceptable?
Cheque, cash, or the following Credit Cards; Visa, Bankcard, Mastercard. (Please note that credit card payments may incur a nominal fee, please check when placing your order with us).
What is the time frame needed from ordering to installation?
- For service and repairs - generally within 48 hours
- For most Door or Gate Operators - 72 hours
- For Roller Doors, Tilt Doors and Sectional Panel Doors - 10 to14 days, however we can sometimes reduce this time frame. Please let us know if you have an urgent situation and we will endeavor to help where-ever we can.
- For Custom Western Red Cedar Doors, Gates and Entry Doors , please allow at least 3 to 4 weeks. (This time frame can vary substantially depending on the schedule at the time of ordering, so to prevent disappointment, the more notice you can give the better).
Do we stock spare parts?
YES please click here to see a list of the types of parts we stock.
What regions do we carry out installations and service calls in?
The entire Sunshine Coast including the Hinterland, Gympie, the Cooloola Coast, Bribie Island, Caboolture and certain areas of Brisbane. Click here to see a map
(Installations in other areas can be organised on request).
Are Quotations free?
YES, we are happy to give you an approximate quote over the phone and or will send one of our sales representatives our to give you a firm quote and or advice on your individual situation, just give our friendly team a call on (07) 5476 9227.
What brands of garage doors and their automatic operators do we service and repair?
We have a wealth of experience with almost any kind of garage door and or garage door operator available, including Gliderol, Merlin, ATA, B&D, Dominator, Magic Button, Elsema and Grifco.
Do we deal with insurance claims?
YES, we are able to give you a quote in a timely manner and deal directly with your insurance company once the job is in progress so as to serve you as efficiently as possible.
What is the difference between a Tilt Door / Roller Door / Panel Door / Cedar Door ?
A Roller Door rolls up vertically in the opening around a circular drum wheel. When open the majority of the roll usually sits above the door opening.
A Tilt door is a single section that pivots in the garage opening and lifts in one piece to the open position, supported by J-Type or T-Type Hardware.
A 'Sectional Overhead door' or 'Panel door' is made up of horizontal panels, which have wheels that slide up along tracks section by section to lay parallel with the garage roof when open.
Please click on the type of door above to go to the relevant page for more information.
How often should I have my door and operator serviced?
To keep garage doors, gates and their respective remote control operators functioning in optimal condition, we strongly recommend that they are serviced annually by a trained service technician. High usage doors, gates or bar grilles on commercial or accommodation complexes, will benefit from being serviced quarterly. Speak to our friendly staff or email us now regarding an individual service, or to organise a continuous maintenance agreement.
What is the warranty on Garage Doors and Automatic Operators?
Manufacturer's warranties vary between products, so you should check the warranty details for your chosen product/s at the time of placing your order. Along with the Manufacturer's warranty, East Coast Garage Doors & Gates also gives a ONE YEAR Installation Warranty on all new product installations.
How should I care for my remote control handset?
Handsets for garage doors can be fragile as they are electronic devices and should be handled with some degree of care. Shield them whenever possible from direct sunlight and heat. Also avoid rough handling and moisture.
What are some tips for general care of my Garage Door?
Different environmental conditions will effect doors and their hardware to varying degrees, but like many things around your home, a little care and attention can be of great benefit!
Overhead Sectional Doors
Generally an Overhead Sectional Door will run more smoothly and operating noise can be minimised by using a lubricant spray on the wheels and hinges every three months.
Roller Doors
For Roller Doors it is advisable to clean the guides regularly. Keeping them free of grease, dirt and where possible corrosion. A silicon based spray on the tracks assists smooth running, (never use grease or an oil based spray). Ask us about the new imported spray which has been developed especially for the industry and which we will soon have available.
How do I care for my Cedar Door?
Please click here for our Cedar Care instructions
